Monster Lite Strap Safety System 2.0

After more than 50 orders placed between my account and my wife’s one, and almost 15,000€ spent, this is the most disappointing order I have placed with Rogue so far. The safety straps were part of a 2200€ order. At the reception I noticed several problems such as impacts, rust, missing hole and twisted foots on my RML390-BT, scratches on the multigrip pull-up bar, j-cups and iron plates. But the worst was the safety straps as they had a defect and were completely sewn sideways with excess fabric in some places. I am offered a discount to keep the straps, which I refuse, because I want my safety straps to be in perfect condition, without seam defects. A new pair of safety straps arrives at my home a week after my exchange with the customer service. They are even worse than the first ones : the seams are untied, and the two straps are not the same length. Here is the response from customer service : « We reviewed this issue with our team and we can assure you that these are safe to use.   We agree that it does not look nice when the seams are loose and not tied correctly on their ends.   When straps are in use, you should not notice the size difference.   At this stage, we can offer you a 10% discount for the item.   Alternatively, you can return the straps back to our warehouse for a full refund » So, after contacting the customer service, here are the two options offered : 1/ I keep a pair of safety straps with seam problems and a size difference, benefiting from a 10% discount (≈ 24€) 2/ I return the straps and get a refund, which is not an option since I need the straps because I train alone Once again, I am very disappointed with my order. I expected to receive new, undamaged equipment, which was not the case.

The safety straps are easy to setup, perfectly safe and easy to put away if not needed. Absolutely recommended.