You may return or exchange an unused item in new condition within 30 days of delivery.
All items must include original packaging.
Items that are used or damaged may be denied a refund or exchange.
Frequently Asked Questions
How long do I have to make a return?
You may return an unused item in new condition within 30 days of delivery.
Do I need the original packaging?
Yes. All items must include original packaging. All shoes returned without a shoe box or with the shipping affixed to the shoe box will be subject to a $10 fee.
Apparel in new condition can be returned outside of the sealed bag.
What if I want to return the item after using it?
We are unable to accept returns for used merchandise.
Do I need to pay for return shipping?
The customer is responsible for return shipping.
Do I need to pay for shipping both ways on an exchange?
CONUS 48 customers will be responsible for return shipping only for most items. Oversize items and items shipping freight will be subject to a return shipping cost.
All customers outside the CONUS 48 will be responsible for shipping both ways.
What if the item I recieved is defective?
If you received an incorrect or damaged item contact us here.
How should I return oversize items or items that shipped freight?
Please contact us here regarding these returns.
How long will it take to receive my refund?
Please allow 3-5 business days for your return to be processed or an exchange to be sent.
I bought a Closeout item. Can I return it?
Closeout item sales are final. We do not accept returns or exchanges on Closeout items.
Will I be refunded for the original shipping cost?
Shipping charges incurred as part of your online purchase are nonrefundable when returning or exchanging items.