Pretty Unacceptable Customer Service
Was excited to purchase a power rack, several rack accessories, and a couple barbells to start a home gym from Rogue. I noticed there was a promotion to buy a bar with the rack and get some free OSO collars thrown in, but the bar options in the list was a different finish than the one I wanted (same price though).
So I thought I would just reach out to Customer Service asking if I could still get some collars thrown in even if I got different bars, thinking that was a pretty straightforward, reasonable request.
I talked to two different people, one on chat, and one on the phone, just a flat "no" from both of them, which was really surprising.
One of the reasons was because of how certain things were bundled for shipping, so I asked if I just ordered the collars like normal, could I have the cost waived, but a flat "no" to that as well.
Again, I don't believe my request was unreasonable, I was excited to purchase some quality, U.S.A. equipment, but now I'm not sure I will.